Customer Care

We know that customer loyalty is a direct result of outstanding customer care. We continually seek feedback from our clients and perform an annual satisfaction survey to measure performance and improve in the right areas. This attention to detail has made our retention rate among the strongest in the industry.

Our highly-skilled team of network engineers; security and infrastructure experts; and dedicated customer care representatives hold over 80 certifications and manage more than 20 major applications.

Seamless Migration & Implementation: Regardless of the size of the installation, our goal is to have it running as quickly and effectively as possible. Our Project Managers have the experience and knowledge required to deploy even the most complex solution – fast!

Real-Time Support: Once your installation is complete, our Network Operations Center (NOC) takes over. This responsive team monitors our environment and your solution around the clock, seven days a week. To learn more about the services and methodologies used by our NOC, click here.

WebCare Resources: Fusepoint WebCare, available at: http://webcare.fusepoint.com,
is a user-friendly interface designed to provide proactive management and support of your managed environment, as well as access to web analytics, system health reporting and our ticketing system. Visit the WebCare link above to learn more about the many service available.