Network Engineer – Level 3 - Mississauga
The Network Engineer is part of the 3-tier technology-based national Operations team that works to support Fusepoint’s customers and internal users. The goal of the Operations team is to ensure services are available on a 24x7 basis with minimal interruptions which may be caused by physical or virtual threats, such as power failure, hardware and/or connectivity failure, security vulnerability, virus attacks, etc.
Supporting customers is the first and foremost priority of the role of the Network Engineer. The Network Engineer troubleshoots and closes off escalated trouble tickets relevant to networking issues assigned by the 1st level support technician or by his/her manager within the timeframe required by Fusepoint’s Service Level Agreement (SLA). The Network Engineer assumes overall accountability for customer technical issues through maintaining technical communications internally as well as with the customers, creating documentations, troubleshooting, and finally, closing or escalating trouble tickets to senior engineers.
Responsibilities:
Reporting to the Manager, Network Services will be involved in all aspects of customer solution deployment or implementation, applications support, network security and troubleshooting. The Network Engineer will provide 3rd level or engineer level support for customer and internal networks and network infrastructures. This involves performing hands on network troubleshooting and maintenance, responding to customer as well as internal requests (e.g. applying rules and firewall changes), deploying customer solutions, applying hot fixes, ensuring the integrity of the overall network and all networking devices (routers, switches, firewalls), and customizing network set up for different system environments. In addition, the Network Engineer will provide 24x7 3rd level or engineer level support coverage during on-call rotation, assist with the planning and implementation of network infrastructure and policies, perform special projects, and other duties as required.
Required Skills and Knowledge:
• Minimum 3 years experience in a technical support role in a networking capacity
• Strong understanding of TCP/IP and routing/switching protocols
• Experience working with security products such as firewalls, routers, VPN devices
• Strong troubleshooting and problem solving abilities including sniffing network problems using protocol analyzers
• Good understanding and knowledge of LAN and WAN architectures, ethernet technologies, BGP, OSPF, EIGRP, QOS, VPN, IPSEC
design, implementation, management and support
• Familiar with switches and routers in a production environment. Specifically, working knowledge and experience with Cisco equipment and
technologies: 7500, 7200, 3600, 2600 routers; 6500 catalyst switches, Cisco and Checkpoint firewalls, VPN, F5 Technologies, Local and
Global Load Balancing.
• User level knowledge of Windows NT, UNIX or LINUX
• Strong written/verbal English communication skills
• Must be willing to be on-call including evenings, weekends and holidays
Required Education:
• IT Diploma from recognized technical institution
• Certifications are an asset – CCNP, CCDP, CCSP, Nortel, etc.
No unsolicited agency referrals please.
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